Returns and Exchanges

PACKAGING

All VOGUEIN/SAMMUNDRI GEN. TRD. LLC purchases will be carefully wrapped with bags or boxes, with exterior packaging to ensure it is delivered to your door in the best possible condition.

INTERNATIONAL SHIPPING: DUTIES AND TAXES

For shipping destinations outside the GCC, please note that your order will be shipped exclusive of import duties and customs charges: your order will be shipped as DDU (Delivered Duty Unpaid). In certain countries you may also be requested to pay additional local sales taxes/custom duty at the time your order is delivered to you. Such additional local charges, if they arise, are for the customer's account.

n the event that you wish to return any item, please note that import duties and local sales taxes will not be refundable by us.

EXCHANGES/RETURNS/REFUNDS

We hope that you will be delighted with your VOGUEIN/SAMMUNDRI GEN. TRD. LLC. We understand however that on occasion you may want to exchange an item for a different size or colour or that you may wish to return an order.

We strongly advise all customers to check products thoroughly upon receipt, before removing and attached tags and before disposing of the original packaging.

You may return your goods with original packaging to us and we will refund your purchase in full provided that the goods are received by us unused, in a perfect saleable condition, with all tags attached. We will not accept returns for non-faulty items which have been worn or used and/or where tags have been removed.

We also require that you return the goods to us within 15 days of the date on which we dispatched your original order. Sale items must be returned within 7 days from the date of purchase. In the interests of hygiene and security we are unable to offer a refund on certain items.

All items returned as 'fault' will be inspected by us, and any items deemed to be subject to fair wear and tear, or returned as faulty over one month after the date of purchase, will not be accepted as faulty.

RETURNS PROCEDURES

·  Goods are returned to SAMMUNDRI GEN.TRD. LLC. at your own expense.

·  We recommend that you send by recorded post and that you retain proof of postage as we cannot accept responsibility for items which are lost in transit.

·  If you are wishing to exchange an item, you will pay the shipping on your exchange. Such exchanges will be charged at standard shipping rates.

·  Goods should be returned to the following address .

SAMMUNDRI GEN. TRD.LLC

SOUK AL BAHAR

THE DUBAI MALL

DUBAI, UAE

P. O. BOX 78004-DXB

0097150-8011169

 

·  Please ensure that you return the goods to us within 15 days of the date of dispatch of our order to you. (Goods to be returned within 7 days if the item has been purchased in a sale).

We will not be able to accept returns made outside this time period. Any returns received outside this time frame may be considered at the sole discretion of SAMMUNDRI GEN. TRD.LLC and could only be considered for refund as a credit against a future purchase.

Please note that any international duties and taxes are not refunded for shipments.

When we receive your goods we will check the items and check that the tags are in place. Provided the goods are returned in the same condition as we shipped them, we will arrange the refund against your credit/debit card. This refund will be done within 10 days of SAMMUNDRI GEN. TRD.LLC having received the returned goods.